Utility Control BV and its subsidiaries (hereinafter collectively referred to as: Utility Control/we) offer a wide range of services. Due to the nature of these services, we have access to certain personal data about you. We consider the protection of personal data to be essential to our service provision. Therefore, in this privacy policy we provide information about how we process the personal data of our customers and website visitors. This policy applies to all personal data collected by Utility Control during your interactions with Utility Control: such as when you visit our website, use services offered by Utility Control, purchase Utility Control products and services, subscribe to newsletters, contact customer service, and so on.

Purpose of Data Use

Utility Control uses your personal data solely to enable efficient and effective operations. We may request your personal data for the following purposes, including but not limited to:

• responding to your questions or complaints
• optimizing our products, services, website, and customer service
• establishing and executing agreements
• activating, registering, or expanding the functionality of specific products or services
• facilitating access to information
• fulfilling legal obligations
• conducting customer satisfaction surveys
• contacting you for promotional purposes, including newsletters and event invitations
• recording your interest in us as a potential future employer, customer, or supplier
• implementing security programs
• conducting (statistical) analysis and reporting (see ‘Use of cookies’ below)

What Data We Process

During your interaction with Utility Control, we may request or receive certain personal data. We collect only the data necessary to deliver our services. This data includes, but is not limited to:

• your name, email address, phone number, job title, (business) address and/or (business) bank account number
• your preferences regarding future communication from Utility Control
• data about products and/or services you have purchased or expressed interest in
• depending on your preferences on social media platforms: data about your online activities and social media profiles
• personal data collected via cookies (see ‘Use of cookies’ below)

Unless authorized by a parent or guardian, we do not intend to collect data from individuals under the age of 16. However, we cannot always verify someone’s age. We therefore encourage parents to be involved in their children’s (online) activities to prevent data from being collected without parental consent. If you believe we have collected personal data from a minor without proper consent, please contact us and we will delete the information.

We do not retain your data longer than legally permitted and only for as long as necessary to fulfill the purposes for which it is processed. The specific retention period depends on the nature of the data and the processing purpose. We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unlawful alteration.

Sharing Your Data with Others

Utility Control companies regularly collaborate to better serve you. To support you as effectively as possible, we may combine personal data we hold about you as a customer.

We may also share your personal data with business partners and other third parties. If required by law or deemed appropriate, we will request your consent before sharing your data. We will share your data only for the following purposes, including but not limited to:

• Providing or executing our services: We engage business partners and third parties to help deliver our products and services. We will inform you in advance about these partnerships. Where these third parties access your data, we ensure contractual and organizational measures are in place to protect your data and restrict usage to specified purposes.
• Improving our services, website, or advertisements: We use third-party software to assess the performance of new product pages. Phone calls may be recorded for quality purposes.
• Collecting feedback: We use survey agencies to gather feedback on our services.
• Complying with legal obligations: A law enforcement request may require us to share your data with authorities.

We do not sell your data to third parties. We require our business partners to make every effort to protect your personal data. Our agreements specify the purposes for which data may be used and require suitable technical and organizational measures to safeguard it.

Your Rights

You have the right to access, correct, or delete the personal data you’ve provided (where legally permitted and practically feasible). You also have the right to withdraw your consent for data processing or to object to the processing of your data by Utility Control. Additionally, you have the right to data portability.

Requests may be submitted using the contact details provided below. To prevent abuse, we may ask you to verify your identity. We will respond as soon as possible, and no later than four weeks from receipt. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

If you do not wish to receive commercial messages from us, you can indicate this by ticking the relevant box on forms or using the unsubscribe link in our emails. We will then block your data for such use.

Use of Cookies

We use cookies on our website. Cookies are small text files stored on your computer, tablet, or smartphone during your first visit. We use essential cookies for technical functionality and user convenience, and analytical cookies to optimize the website. Where possible, and with your permission, we use cookie data to offer personalized content and information.

Cookies used include:

Google Analytics – Tracks website usage (e.g., visitor counts, popular pages). Data is stored on Google’s servers in the US, under the Privacy Shield framework.

Google – Detects intent to exit via cursor movement and triggers pop-ups to retain visitors or convert them to customers.

Hotjar – Tracks clicks, scrolls, and mouse movements. Also collects browser type, device type, and referral source. No data is shared with third parties.

HubSpot – Tracks visitor preferences, IP address, browser type, location, visit duration, and viewed pages. Also stores form data.

Olark – Enables live chat support and stores session details (e.g., viewed pages, repeat visits). Chat logs are anonymized after 90 days.

LinkedIn – Stores user consent status and optimizes user experience via server clusters. Tracks use of embedded services and ensures secure browsing.

Vimeo – Logs page views and distinguishes bots from human users.

YouTube – Verifies cookie consent for marketing use and stores user preferences for embedded video playback.

Cookiebot – Stores cookie consent status for utilitycontrol.nl.

NR-data – Maintains online/offline/inactive status across pages.

DoubleClick – Checks browser cookie support, tracks post-ad interaction, and limits ad frequency.

If you do not wish to accept cookies, you can block them in your browser’s privacy settings. Consult your browser’s help function for details on enabling/disabling and deleting cookies.

Third-party Websites

Our website contains links to third-party sites, including social media providers. This privacy policy does not apply to those websites. We cannot guarantee that those sites handle your personal data reliably or securely. Please consult their privacy policies for more information.

Changes

We reserve the right to update this privacy policy. The most recent version is always available on this page. We recommend reviewing it regularly.

Contact

If you have any questions about our privacy policy, please contact us at info@utilitycontrol.nl or visit our contact page.